Bugzilla – Bug 211
Chat not displayed after manual installation
Last modified: 2016-11-15 10:30:35 CET
Always include the following informations in your report:
A precise description of the issue
After having problems with Zxchat with specific error childdiv undefined, we decided to reinstall zextras chat manually.
Even if chat is enable in Zextras GUI, chat is not displayed. When you access the section ZxChat is complaining that chat is installed but not enabled. When you enter the ZxCore page, you see the notification that it is running and initiated.
We have tried to open page with ?dev=1 and it is the same result. No errors with firebug.
steps to reproduce the issue
-Have error published in:
Perform the chat zimlet manual installation following guide as shown
your server's specs (cpu, ram, storage etc...)
4 processors, 1 CPU, RAM 32Gb
Filesystem Size Used Avail Use% Mounted on
/dev/mapper/zimbra-root 9,1G 5,8G 2,8G 68% /
udev 16G 4,0K 16G 1% /dev
tmpfs 3,2G 272K 3,2G 1% /run
none 5,0M 0 5,0M 0% /run/lock
none 16G 0 16G 0% /run/shm
/dev/mapper/zimbra-var 9,1G 1013M 7,6G 12% /var
/dev/mapper/zimbra-zimbra 27G 15G 12G 55% /opt/zimbra
/dev/sda1 464M 90M 346M 21% /boot
/dev/mapper/zextras-zxbackup 194G 140G 55G 72% /opt/zimbra/backup/zextras
/dev/mapper/correo-store 292G 196G 96G 68% /opt/zimbra/store
your Zimbra version
your ZeXtras Suite/ZxMig version ( as the zimbra user run: "zxsuite/zxmig core getVersion" )
zextras version 2.4.2
your OS, its version and architecture: Ubuntu 12.04 LTS
the number of servers in your Zimbra infrastructure: 1
the number of mailbox server in your Zimbra infrastructure: 234
for GUI related issues, the browser you were using when experiencing the issue and its version:
Chrome 54.0.2840.87 64 bit Win 10 64 bit
Mozilla Firefox 45.4.0 CentOS 7.2 64 bit
for ZxChat Zimlet issues, the ZxChat Zimlet version
please marked as resolved.
When you have this problem, it is mandatory to perform as zimbra user:
Later you are able to enable the chat and then the problem is fixed.
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