Bugzilla – Bug 70
Backup fails after upgrade
Last modified: 2013-05-27 13:36:34 CEST
Upgrade Zimbra from 8.0.2 -> 8.0.3 and then at the same time Zextras to 1.8.3. Received the following from the nightly backup last night and it was not successful:
- exception -
at com.zimbra.cs.mailbox.MailboxLock.lock ( MailboxLock.java:58 )
at com.zimbra.cs.mailbox.Mailbox.beginTransaction ( Mailbox.java:1475 )
at com.zimbra.cs.mailbox.Mailbox.beginTransaction ( Mailbox.java:1460 )
at com.zimbra.cs.mailbox.Mailbox.getItemById ( Mailbox.java:2445 )
at com.zimbra.cs.mailbox.Mailbox.getItemById ( Mailbox.java:2437 )
at com.zextras.proxy.ZEMailbox.getItemById ( ZEMailbox.java:87 )
at com.zextras.op.backup.ZEScanOperation.scanMailItem ( ZEScanOperation.java:162 )
at com.zextras.op.backup.ZEScanOperation.fastItemsScan ( ZEScanOperation.java:206 )
at com.zextras.op.backup.ZEScanOperation.doAccountScan ( ZEScanOperation.java:313 )
at com.zextras.op.backup.ZEScanOperation.doDomainScan ( ZEScanOperation.java:85 )
at com.zextras.op.backup.ZESmartScanOperation.doOperation ( ZESmartScanOperation.java:191 )
at com.zextras.op.ZEOperation.exec ( ZEOperation.java:611 )
at com.zextras.backup.ZEBackupThread.execOperation ( ZEBackupThread.java:196 )
at com.zextras.backup.ZEBackupThread.run ( ZEBackupThread.java:106 )
Please let us know if you require additional information to look into this. Thanks!
Your report is being analyzed, I'll let you know the outcome of our tests as soon as possible.
I just want to clarify that the "Fullscan" and "Smartscan" operations are not "nightly backups", but coherency checks that will fix any difference between the data backupped by the Real Time Scanner engine and the data currently in the mailboxes.
The only difference between the two is that the Fullscan also purges any deleted items that are out of the retention period from the backup.
Yes, thanks for mentioning that. We did realize this was what they are doing and just referred to it that way. Appreciate the prompt response!
Just to provide an update the smart scan last evening completed without error, so it is not an always problem which sometimes is easier to find in the code. My guess some sort of race condition. Thanks!
fixed in 1.8.5-hotfix
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