Bug 99 - Uncomplete contact info syncronized
Summary: Uncomplete contact info syncronized
Alias: None
Product: ZeXtras
Classification: Unclassified
Component: ZxMobile (show other bugs)
Version: 1.8.11
Hardware: -- Ubuntu 12 - 64 bit
: Normal normal
Assignee: ZeXtras Bugzilla Admin
QA Contact:
Depends on:
Reported: 2013-11-10 23:44 CET by McDuck Mallard
Modified: 2013-11-29 14:38 CET (History)
2 users (show)

See Also:
Browser: ---
Zimlet Chat version: ---
Zimbra Version: 8.0.5


Note You need to log in before you can comment on or make changes to this bug.
Description McDuck Mallard 2013-11-10 23:44:47 CET
If a contact has for example 2 mobile phones, the label for this is "Mobile".
The first of the two gets synced to my iPhone, not both of them.

example on the zimbra

John Doe
Mobile 123456
Mobile 654321

on iOS7 it's

John Doe
Mobile 123456

if one of the labels are changed to work, they would both be synced without any problems. Issue in my case is I have a contact with about 20 numbers. (there are not that many labels to choose from.
Comment 1 Cine 2013-11-29 14:38:00 CET
Marking this issue as "Resolved - Won't fix" as the Exchange ActiveSync protocol only contemplates a single "Mobile" element per contact. 

The full list of elements contemplated by the Exchange ActiveSync protocol can be found at http://msdn.microsoft.com/en-us/library/ee160254(v=exchg.80).aspx. All listed elements are unique and no multiple entries of the same elements are synchronized.


The Zimbra Web Client allows for multiple email addresses to be assigned to a contact. The Exchange ActiveSync protocol contemplates only 3 email address elements, called 


Most of the Exchange ActiveSync clients will map the first 3 email addresses assigned to the Zimbra contact to this fields, ignoring any additional email addresses.
Different clients apply different mappings, but this is a behaviour entirely driven by the client.

This informations have been added to the ZxMobile FAQ page at http://wiki.zextras.com/wiki/ZxMobile_FAQ#Some_fields_in_my_Zimbra_contacts_are_not_synchronized_to_my_device._What_gives.3F